Apologies. So often on these help sites people refuse to believe what I am saying and insist I did it wrong or did something I did not do.
There are multiple document directories, and some turbotax directories, all empty. Where turbotax was installed, under programs directory, there are no 2023 tax files.
This was for a friend on her new W11 computer. I installed on my W10 computers and everything is good, installed under thispc/documents/turbotax like always, with online download, not the CD. I actually disabled OneDrive on my W10 computer. I do my own back up on multiple devices. She does not want me to disable OneDrive.
I really think my problem is W11 coupled with OneDrive. I've considered removing and re-installing, but have no way to back up the tax files I just finished. At least not yet, I can probably find some solution when I calm own an put away the sledge hammer begging to destroy W11.
