Hello,
I've used TurboTax for the past few years without a problem. However, this year, I've become quite frustrated with the following problem (that I see everyone on thiis thread has had since 2021)
I cannot change my form of payment to the federal government. You see, I need to be able to print it out and mail it in as my husband is a non-resident alien and so I can’t e-file because I need to print it out and write it in the form myself. But at the end, I had selected as payment, direct deposit for the payment type. However, after doing so, once I got to the end and tried to select print, it said I had to change my payment method. So I tried to go back and change it to a credit card but every time the screen says “Oh no. Looks like we’ve hit a snag. Come back in a few minutes and try again."
It's not my cache so please don't tell me to clear it out. I've also tried it on another computer and the same thing. I've followed steps listed in the help section, so please do not send that link. I've also looked at the community help center and it appears that many other users have this problem since 2021 and Intuit has not answered their requests. The user chat is useless and I do not live in the US at the moment so I cannot call the support number. An email address will do, or honestly, how to get past this. I'm quite frustrated as this is not a user error. Can someone please connect me to support somehow??
