TurboTax Premier 2023 for Mac - Roth Conversion Incorrect

When I input the 1099-R information for a Roth conversion this year, regardless of the box I check as to what I did with the money, TT decides that a random amount is subtracted from my Federal income and therefore not taxed.
This appears to be incorrect due to our overall income for 2023.

I started speaking with an individual named Rosa (?) however her phone was picking up a LOT of background noise and it was difficult to hear her clearly, then call was terminated and she did not call back.