There could be two different causes. One may be is that the foreign tax credit is a non-refundable credit and there wasn't enough tax liability to apply the credit to or the amount is being carried over. If neither of these then;
At this point, we may need to look at your file to pinpoint the specific issue you are having regarding the foreign tax credit. What we are going to ask you to do is to share your tax return information with all your personal information scrubbed clean. All we will look at is the numbers in the return.
If you are using the online version. go to tax tools>tools>share my file with agent. once you select this, you will receive a token number. What is that token number.
If you are using the software, go online>share tax file with agent. Press send at the next screen and this will give you a token number.
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