In order to review a diagnostic file, we have to pull up the return in the Desktop version of TurboTax. It shows a lot of information having been transferred to the return from 2022, and information entries made by the user, but no dollar amounts entered for 2023 except for the estimated payments.
You might check to be sure you didn't open two separate Online returns for 2023. If you did, and sent us one that was incomplete, that could explain why we aren't seeing all of the entries.
Thank you for your reply. We are looking into the matter further and will reply again in this thread.
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