DianeW777
Expert Alumni

Get your taxes done using TurboTax

Let's see if we can clear some of this up.

  1. It does appear as though you have two accounts so be sure you are signing in with the account you want to use.  Once that happens you will have questions and answers showing up under the same user/login.
  2. It's very important to clear your cache and cookies.
    • This handles many issues that seem nonsensical on a regular basis. 
    • Close your TurboTax return first, then follow the instructions below.

Watch to be sure you are selecting 'all time' as example.  Do not use selections like 'last hour' for those browsers that give  you options.

Once this is complete open your return and select to enter your income. 

  1. Open your return
  2. Begin your entry
  3. Open your Community page
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