Hi John,
Thank you for your reply. Yes, I am using the desktop version (installed from a CD). I like to use the "step by step" method; that way I am less prone to mistakes. When using that method, many of the pages when I proceed through each section are blank. Instead of the click box to the right of each section saying "Start" (in blue), the boxes are grayed out and say "Update." Clicking on them does nothing.
