Is TurboTax presenting a message regarding this tax credit that explains why you aren't receiving the credit?
The program does allow you to answer "no" to the question about installing the heat pump in your main home. This answer limits how the credit is calculated but doesn't prohibit the credit calculation on Form 5695.
Note that you must have a tax liability in order to receive all or a portion of the credit.
If you're using TurboTax for Desktop, you can review the calculations on Form 5695 using Forms Mode (What is Forms Mode?). With TurboTax Online, see these instructions: How do I preview my TurboTax Online return before filing?
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