Upon reaching the "Federal review" screen, I noticed an error on the summary page (2 different values listed for Tax Liability - one incorrect in the sentence on top, and one correct in the table shown below it). The incorrect value is then used to calculate my refund, which is then wrong as well. I spoke with a customer service rep who I then shared my screen with and she agreed. She put me on hold to talk with someone else to find out how to fix it and then came back and said I would have to pay for an upgrade to get personal assistance. Even though she acknowledged the error in the system. I don't think I should have to pay for an unnecessary upgrade just to show them where their error is, and have it corrected. After numerous years of using turbotax, I think its time to switch to HRB.
