Re: diagnostic file,
Leticia gave you the instructions for how to do this for the desktop version of the product:
"Here are the instructions if you are using TurboTax CD/Download:
- Click on Online in the top left menu of TurboTax CD/Download for Windows
- Select 'Send Tax File to Agent'
- Write down or send an image of your token number then place it in this issue.
- We can then review your exact scenario for a solution.
- Please also tell us any states included in the return.
We will then be able to see exactly what you are seeing and we can determine what exactly is going on in your return and provide you with a resolution."
When you create the diagnostic file, be sure to post a response in this thread and include "@" "LeticiaF1" (without the quotes or the space in between) so that she will be notified.
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