If I've finished filing taxes, yet the app is stuck in a loop of not processing my state taxes, do I just lose my state returns?

So the mobile app said that it couldn't finish processing my state returns, and required me to finish the process over web browser. I followed all instructions, and the web app is caught in a loop of not being able to finish the state return request. Is there something going on in the background that wasn't present last year, or is there some level of technical difficulties that either my device or the app is suffering from?