If you are caught in a loop when trying to download a state, click this link for instructions on how to use TTStateCleanup Tool.
If the cleanup tool does not resolve your issue, try uninstalling/re-installing TurboTax.
If this does not resolve your issue, you need Technical Support, as it may be an issue related to your computer/system, requiring a tech to get inside and have a look around.
Or, you may be issued another state download.
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