I requested it through Intuit, because it the reason for the refund request was my dissatisfaction with Intuit, not amazon. Amazon didn't do anything wrong, and since the product was opened up and used, it's not their obligation to refund. But because Intuit offers 60 days of guaranteed satisfaction, and I wasn't satisfied, it was their policy I was utilizing. So while they have my receipt, it's an amazon receipt, amazon order number, etc. - hence my confusion as to how they can refund the money since it went through amazon.
Sadly, Turbo Tax, the product itself, I find to be a fantastic tool. It's Intuit's account support team that has lost me as a customer, which is unfortunate ... because that should really be the easy part of it!
