Did you request the refund through Amazon or through Intuit?
Here's the link to Request a Refund for TurboTax from Intuit.
If you attached a copy of your receipt (as requested on the refund form), they would have your Order Number and Name/Address, etc.
Here's more info about Product Refunds. Otherwise, you can contact Customer Service at 800-446-8848 or 888-829-8608.
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