I purchased Turbo Tax 2023 Premier desktop version from amazon.com. I was dissatisfied, and I requested a refund using the on line submission tool. A case number was provided, and I was given a link to track the progress of that request, and was told in my original email that I would be given a subsequent email once a decision had been made on my request.
After a few days, I tracked my request, and it shows it as approved, and a "Refund Number" is listed at the bottom of the form. But several days have now passed and I still have not received an email stating the decision that would presumably provide information as to what happens next.
I did some sleuthing around and read the fine print terms and conditions about the Satisfaction Guaranteed policy, and I found an address listed (Intuit Inc, ATTN: Returns Department, PO Box 580926, Pleasant Prairie, WI 53158) where I think I would send it, but there is nothing in there such as a form that would even ask my mailing address for my refund check ... so I am hesitant to blindly send back software to Intuit's warehouse and it get to some mailroom where they are like, "what am I supposed to do with this?"......
Shouldn't I be receiving some sort of email from Intuit now that a refund number has been assigned with additional information as to what the next steps are?
I tried calling customer service multiple times, but the phone tree only sends me to product support, and then one of two things happen - they try to transfer me to another department and the call drops, or they send me a link to start the process of requesting a refund (which I have already completed).
Any help appreciated.
