Pretty sure your only option will be to redo everything. That seems to be their only answer for services you subscribed to somewhere in the process but no longer want to pay for, whether you understood how much you were going to be charged or not. They don’t give a crap. They won’t refund you or credit you. It’s UNREAL for a company that used to have a great reputation. Now they just want your money and don’t care what problems you have...that seem to be mostly their fault. There is no escalation process, no contact number or email beside that single number. Nothing. I’d shame them on social media (as I did) to see if it will get you anywhere. Good luck my friend welcome to the boat load of us that are PISSED at Turbo tax. I will not be back next year. Good riddance.
