I have used Turbo Tax for more than 15 years. I already paid $199 online version with live chat. However there is an issue with Form 8960. I called several times for live support. Two specialists could not solve it and both referred me to CPA. I was waiting on call for two hours yesterday and almost one hour today on call and nobody answered. I do not think CPA could solve it. How do I cancel the service? I have not filed yet.
