Its a total scam! I had the same thing happen to me today! I called and yep, they said they couldn't refund the money. There was nothing I saw that said I was going to pay an additional $50 for the service of asking an expert, who like most of you, was no help at all. Most companies, like say Amazon for one, would give you at least a one time money back. Hell I'd be glad for at least the 20% discount that one of you got, but I have got nothing. I looked for an email so I could write them and the only thing I can do is call and get the same answer, or complain on here and hope someone hears from corporate. Not happy.
