I have a similar problem. I admit, in my case, that I did click the button to ask an "expert" service to get a question answered, just one specific question. But the supposed "expert" knew nothing and could not answer my question about why I had to pay AMT this year when I have never had to pay it before. The "expert" apologized that the AMT was not their area of expertise, and I asked for my money back. A case was opened but no one will remove what was marketed as a $60 service and now is a $75 scam fee, marketed like this: "Your CPA or EA will review your work and make any necessary changes. Get their approval to file and our 100% Accuracy Guarantee." What kind of guarantee is it if they can't answer one question?? I'm at the point where I'm not going to file with Turbo Tax at all and will let all my colleagues at IBM International know what happened to me.
