757vb
New Member

Get your taxes done using TurboTax

I have been using TurboTax Desktop for 26 years. I got the 1603 error message "failed update." I followed the suggestions I could find, and this is what finally got rid of the error message and allowed me to update TurboTax 2022:

I called Tech Support

I got past the computer support to an agent.

I explained the error was #1603 to the Tech person.

I shared my screen with the agent. 

He had me UNINSTALL TurboTax 2022. (Note, make sure you have your CD and license code before doing this!!)

(I wish I had thought of that on 12/23/2023 when it first happened.)

He had me REINSTALL TurboTax 2022 with my CD.

No problems.

TurboTax 2022 checked for updates. This took a while since it was now the original install.

NO ERROR MESSAGES.

High fives all around.

Thank you TurboTax.

Yes, it was a pain, but the TurboTax support rep got it done.

Good luck to anyone reading this. Don't give up, and call for Tech Support before you get too angry.