i have similar problem. when i click on start. i get a pop up saying "Here is the states you have downloaded" and there is empty box next to Virginia. when i click on the box i get another pop up which says "Let's download and install your state", after i click on OK, another pop up comes up which says, "Your sotware is up to date" and gives an option to click on "Ok". if i click "ok", the application takes me back to the original screen to download state return again. it does not allow me to open state return and continue working :(
