CMermaid
New Member

Computer died, Turbotax from Costco, Getting "This license code has already been associated with an account"

Hi - I had Turbotax 2022 on my older laptop, which died the other day. I purchased and downloaded Turbotax 2022 from Costco on 03/01/2023.  So I'm now on my new computer and trying to download Turbotax 2022 in case I ever need to open my old tax file. 

When I try to download Turbotax 2022 from Intuit (using the license code I received from Costco) I see the message, "This license code has already been associated with an account. Please check that account and look for it in downloads."

However, when I log into my Intuit account, I don't see the purchase listed.

How can I know what account my license code was associated with? (I don't remember even associating it with an account, and if I did, it would have been to my sole Intuit account.)