I can't believe that Intuit Turbotax has not fixed this issue with their software yet. Their support is clueless, which therefore includes the whole Intuit corporation. I will not be buying Turbo Tax for the 2023 year and will be going with H&R Block. It makes one wonder if Intuit Turbo Tax can't fix this issue which has been going on for years, how accurate are the taxes one does using their product?
When I ran into this problem, one must delete all indications of turbo tax including any hidden files in their Users, AppData, Roaming. You must remove all previous years, so make sure you back up your taxes on a thumb drive or another external drive. After doing this, reload Turbo Tax and It will create a new folder in Roaming, Intuit Turbo tax and hopefully let one use there license code to set up the program. Once set up, you can open you saved file from the external hard drive or thumb drive. Again, good luck and screw Intuit Turbo tax from not getting this issue fixed. Terrible company with terrible support. All support is contacted out and we users never get to speak to anyone with any actual knowledge of this problem. I sure bet the corporate execs get a nice bonus, but they have a very crappy product!!
