@Nitabai wrote:
Thanks for your response. Yes I purchased Turbotax from Costco online. While it indicated the installation was completed successfuly, the installation did not create the desktop icon for Turbotax this year. That is why I went to the Download folder and clicked on the Installer again and then got the message "The application has failed to start because its side-by-side configuration is incorrect."
What do you see when you do this? Click the Windows start icon in the lower left corner of your Windows and bring up the programs list. Scroll down the programs list. Do you see TurboTax 2023 in it? If so, click it. If the program is installed, it should launch TurboTax from that. What happens if you try to launch the 2023 program from that?
If that works, we can tell you how to create a shortcut icon on your desktop screen.
