TPG and CIVISTA are still holding my 2021 refund no one is responding to me. I followed all of the necessary steps through the tpg website to try to get my money back. I got ine repky on nov 20, 2023 that the issue is escalated to civista and i followed up again, requesting the correspondence between the two. There was no response. My bank suntrust merged with bb&t in march of 2021 and became Truist. The routing number changed and my money got held by civista per the irs. I called civista they said to call fill out a form on tpg website. I did that and still NO MONEY. I dint care if my refund is $5. Its MY MONEY, and I want it BACK! I Need it! Times are very hard right now everything is up 20-30% thanks to our government and I need this money to survive.
Federal Refund amount= $1907.00
North Carolina State Tax Refund : $906.00
I really need this money, and this put a really bad taste in my mouth about turbo tax. Someone needs to help me because I am not getting any responses from either company. And I filed my taxes with turbotax therefore I am holding you responsible for this.
