Ever since I just attempted to update Turbotax 2023 Premier (on Macbook Air running Monterey), it crashes as soon as I fire it up. I suspected the update, except I re-installed everything. I deleted the app, I deleted the corresponding folder in ~user/Library/ApplicationSupport, I even deleted the download dmg file I used to install the program; emptied the trash and re-booted my computer. Then downloaded and installed.
It crashes as soon as I fire up the non-updated original (from the download) version, with the "it looks like we hit a snag" window.
I am at wits' end. The only things I can think of are:
1. When I fired up the re-installed version, it seemed to already know what my license was. That suggests I did not scrub all vestiges of the program when I deleted the app, and the dmg file, and the ApplicationSupport folder.
2. Before this happened, I had accidentally put my machine to sleep (closed the lid on my laptop) while it was in the process of installing the update.
Help !
