I did initiate the download while I was in the Turbotax Deluxe program itself. I have never had to sign in to get my free state download. It usually asked if you want that state to be your free state download. In the past I have, and will again this year, order and pay for another state for my son while in the program. I do have to call Intuit to get that 2nd state downloaded to my download list for possible future use. I am signed in now and will try to download NYS. I just went in and tried to download NYS and it said my software is up to date, still wants to re download it again. I think SteamTrain is right.
Thanks,
chas
UPDATE: I just looked in my download list and w_new_york_ind_2023.000.0100.exe was in the list. I have never seen NYS listed before, other than the 2023 NYS, listed in my download list. The only ones listed are my 2nd state and my efifes. I downloaded the NYS executable file. While in the program, I activated the NYS download and it is still asking me to download NYS. I will check with support tomorrow.
