This is so frustrating! I've been trying for two weeks to change my email address because I want to close a legacy email account, I don't want to change anything else. All the answers (here and on other sites) say to use the edit function in the security tab, but it doesn't work, at least for me. I called the help desk and was told try it without my VPN on (I was even asked why I was using a VPN!), or that I should just use Chrome because it always works. Well I tried it with and without the Nord and Norton VPNs, with Firefox, Edge, and Chrome, and with the popup blockers disabled; nothing works! All I want to do is get my emails sent to another address, but the edit function doesn't work on my computer. All I get is the 'we need to verify it's you, please refresh' message or "this page isn't working" message. I have no desire to entrust a photo ID or other government issued document to a private company that does not need it for such a simple change. If TurboTax doesn't allow its users to self-change their email address, just say so and I will move on!
