Hi OlafThe Nork,
I agree with you that Turbo Tax as a company has no clue about the issues people are having with their software. They don't even read community topics or they could have helped you with better service. The sad and disappointing part to me is that a bunch of people hit the 630 issue in 2020, a solution was identified by the community, yet the issue is still present with TurboTax 2022 and likely in 2023 and beyond, and TurboTax Support clueless. The root cause here is after the update there is a hidden garbage folder remaining on your system which causes the 630 error. Fix Below:
if a cx is getting error code 630 do these steps and it will fix the issue,
Step 1: Open File Explorer and go to: c:\users\<your-user-name>
Step 2: Select the View menu and check "Hidden Items" (so that you can see the AppData subdirectory)
Step 3: Go to C:\Users\<your-user-name>\AppData\Roaming\Intuit\TurboTax
step 4: if you can't find appdata, type run in the search bar, then type %appdata% and it will take you to step 3 of roaming.
Step 4: Rename the TY19 or whatever the last numbers are just put a 20 in front of TY, so rename to TY2022 or the current year.
Step 5: Open TurboTax again
