At the end of TurboTax program, if you have a REFUND, you will have a choice to 1) have your REFUND electronically sent to your Bank for a small fee that you pay by Credit Card, 2) have your REFUND sent to you in the MAIL for FREE, and 3) have your REFUND sent to your Bank electronically for the same fixed fee as in (1) above but in this case your REFUND stops at Santa Barbara Tax Products Group where for reasons they can determine on their own, without explanation to you other than "its for your own protection", they can hold and sit on YOUR REFUND for several weeks before presumably forwarding it on to your own Bank. In my case, SBTPG is holding a several thousand dollar refund without explanation. There is no way to reach them by phone or online chat. They requested ID verification which I provided by sending an image of my CA Drivers License and then no reply or response from them at all. Understand, the U.S. TREASURY issued my refund on April 4, 2018 and it is now April 10, 2018 with no indication of when the refund will be paid into my Bank account. This is too risky a process and TurboTax and Intuit should have advised us so. Strongly advise you to use mail or pay for processing fee upfront.
