samgiunta
New Member

TurboTax live service issues - how can I request a refund? (My support person seemed unaware that marriage equality and same-sex marriages were a thing.)

I connected to TurboTax live -- my representative asked me if I was in a "same-sex" relationship and didn't seem to know what to do at that point. I had to let her know that same-sex relationships have been legal in the US for a number of years now. I no longer am interested in any sort of live help. How can I cancel or receive a refund?  Not only am I offended and a bit stunned, but the information that was finally provided wasn't relevant to my question.