@torquestpro wrote:
No, I purchased no add-ons. It would not let me because Audit defense is closed for 2022.
Also online is closed for 2022. So there is no confusion between online vs desktop.
Also I paid for the desktop premier and was expecting to pay 25$ but the screen shows 64$ as State filing cost.
Not sure what the issue is. Even customer support could not help and I had to leave for a meeting so will have to call them again.
Since no one on this forum can access your account or see your return, we would also have to direct you to customer support. They should be able to do a screen share so they can see your screen and maybe explain what happened. They are short-staffed during the summer, until they ramp back up at the end of December.
One other possibility, is that if you purchased Premier but for some reason agreed to an in-program upgrade to the Home & Business version, that difference in cost would also have to be paid at time of filing. You might be able to get around it by uninstalling the program, re-installing premier, re-installing your state and all recent program updates, and then re-opening your tax data file.
