While the post shows solved, I really don't see a solution.
I understand most people are trying to install this for the first time. I just received a notice saying I missed a 1099 on my 2019 return I completed in 2019 with my TurboTax 2019. I had a few deductions I missed also and just wrote it off as live and learn until I found out I have to do a 1040x anyway, so I wanted to add the 1099 and the deductions at the same time.
I just need to open my original return and amend it. TTX support told me I would need to do it by hand. Ok, but my original return is in TTX. And before you ask, yes, I had a pdf, but in a different location that I no longer have access to along with my hard copy. Therefore, I need my original return file to open in TTX. I can wait for weeks for a copy from the IRS, but I did pay for a software to do my Schedule C calculations for me, so I didn't have to do them all by hand.
TTX support said I purchased it and have the key so it should work. I agree. The problem seems to be Intuit disabled their validation server with all the 2019 keys on it. Being from the tech industry and dealing with servers holding such validation keys, I can say it's not a hard fix. You don't have to sell more keys or support the product to keep the server with the keys on it running. Anyone who needs to go back and use their 2019 should be able to. It's not a subscription. It's a purchase. If anyone knows how to explain this simple concept to Intuit, please do so.
It does not appear Intuit is interested in turning the server back on, but if anyone finds out they do, please post so we can all get back to work.
