Hello fellow tax-payers,
Let's all agree that Turbotax won't be solving this issue, that their customer support while polite is insufficient (they were literally learning about their system while trying to help and ultimately offered to "clear the cache" which didn't work, and to start all over - Unacceptable) and that all criticisms listed below are rightfully correct. Because they are. Turbotax peeps, you gotta do something about this.
Here's what I did:
1. Go to your Free version. Go to your returns, tools and download your taxes to your computer.
2. Now, go to https://turbotax.intuit.com/
3. Product & Pricing > CD / download product
4. Choose one
5. Log in
6. Pay, download and install
7. File, open tax return
8. Continue filing.
Took me a while to figure out but it worked for me. Good luck with your filing and to you turbotax, I'd appreciate a refund for the time wasted working a solution.
