I don't know why. I am signed in obviously. The charge appeared on my credit card this AM. I have the order number and security code. My home page on TurboTax shows the order but says I have no downloads. All appears correct with sign in and info. Spent 45 minutes on phone with well meaning gentleman 2 days ago with no answer. Have used TurboTax for 15+ years and never have had a problem even remotely like this.
