with spotty starlink connection, voip is not an option at the moment, but thanks for your help. someone reading the same exact thing that is on their website, which i have done multiple times, over the phone, isn't helpful in my situation i don't think anyhow
from reading other accounts, some users have spent hours on the phone without a solution, and others are being asked to pay for the privilege of speaking on the phone (for the "free" plan perhaps)?. my level of support via email for my $109 plan is no-reply@, or reading posts from mostly disgruntled customers helping themselves. talking to a bot is futile
i did see there is an option to request a refund, with my exact problem. that tells me that they are keenly aware of it, and can't easily fix it and i'm sure this reduces online complaints. the cynic in me tells me this is the reason in can request a refund 10 months later, to placate me, and seeing that is frustrating knowing there may not be an easy solution. if it was an easy solution, they would tell me, politely of course, that they aren't able to issue a refund
i have a 2023 dell computer, all the updates, this shouldn't be an issue, but it is with a lot of people
