@voypcm , as a work-permit person ( need to know what visa, your country of citizenship and when you entered the country ) with SSN you should be filling out a W-9, but as a general rule NRA ( Non-Resident Aliens ) don't have SSN ( unless they have work permit ) and hence the requirement for W8-BEN. So in your case , even if you are still an NRA ( not having passed the Substantial Presence Test -- SPT), because you have SSN, the service provider should have been using W-9 . At the end of the day, it really does not matter because your account at the IRS should be under SSN.
Please answer my questions listed above so one can be sure of your immigration status.
I will circle back once I hear from you
pk
