Get your taxes done using TurboTax

Yep, same thing.  Creating a new account was not an acceptable option.  My information from last year wouldn't carry over and I'd have to remember a different account for potentially multiple years of taxes.  They could have simply cleared out this year's info on my account and let me start again.  However, their IT dept is either lazy or incompetent.  I just switched to the big green competitor.  Done and filed.