bob366
New Member

Get your taxes done using TurboTax

Same thing here! I've been using TurboTax since 2011, and always 'Start Filing', and it tells me by the end what product I need to pay for. I did the exact same thing I've done every year before, and somehow now I'm STUCK in this Free version, and now I can't file. This is absolutely ridiculous; and it certainly isn't a 'separate' website like the IRS requires, if it pulled up all of my current TurboTax info. It pulled in my previous info, but now it's stuck, and even trying to 'buy' Self Employed from the main website, and starting to file that way, still just kicks me back to Free File when it starts. If I have to create a new profile, it certainly won't be with TurboTax, and I will never be back.