Theres actually alot to unload in this paragraph
1. Pay with my refund is done by Santa Barbara (a 3rd party bank) and the bundle is through QB so those are unrelated
2. When you say you forgot to enter your PIN...are you meaning your 5 digit self select pin or the IRS IP PIN? but again completely unrelated..
3. What do you mean you got sent to an office where you listened to people gossip in other languages?
When you call in to TT, you have to go through an automated bot but after getting through that, you'd be sent to a TT Product Support Agent. I wonder if you called a scam?
Also, if no one answered or responded how did you get sent to this 'office'?
As for the overall issue of being charged, sounds like a QB issue due to it being QB that has set up and offered the bundle. Its as if the link between TT and QB is broken, so TT doesn't know you are a QB Self Employed Bundle user.
Clearing and starting over usually is great for taking off LIVE but after answering all of the questions its going to bump you to the Self Employed product regardless.
If I may offer some advice, DO NOT PAY for the product and assume you will get refunded. Always Always Always call support before payment.
