So after spending an hour on the phone with Donnet from Tech Support, after waiting 5 hours for them to call me back, I was informed "...there is not a way to upgrade from Freedom Edition". Their solution is to create a NEW Turbotax account and REDO my taxes in it's entirety!! According to Intuit, there is not a way to migrate the data to the correct software that I need, which is the Self-Employed version, nor is there a way to upgrade from the Freedom Edition, only from the FREE edition. How asinine is that?! Intuit claims the IRS mandated the Freedom Edition to be a separate website from all of their other online softwares, but when I selected the software I needed at turbotax.intuit.com, and clicked on the "Start for Free" button like I have in the prior 7 years, it took me to the Freedom Edition. Not realizing I would be LOCKED into the Freedom Edition FOREVER, AND knowing in the years past that I paid for the software version I needed to e-File at the END. I had no way of knowing I was headed in a direction that non-reversible nor that it prevent me from e-Filing. Now Intuit tells me from this day forward, I will be LOCKED into the Freedom Edition and the ONLY way out is to create new account. I've used TurboTax since 2011 and NEVER had this problem!! I will be contacting the IRS tomorrow to inform of them that the Freedom Edition is NOT a separate website as mandated and that because of this, my taxes are LOCKED inside it! I'm supposed to be getting a call back from a Turbotax supervisor, but I'm not holding my breath! GOODBYE TURBOTAX! I WON'T BE USING YOU AGAIN!
