I did. They refused a refund because I downloaded the form, which was what I was directed to do by the "expert". Plus you can't even see the forms until you do that. The "expert" told me that was because people were printing and exiting and never paying. I understand that but they also need to be open to listen when there are errors that the "expert" can't resolve after 2 hours. I WILL NEVER use turbo tax again.
