Hello, If you were required pay foreign tax and you have paid the foreign tax, you would qualify for the credit. There are some types of foreign taxes that do not qualify for the foreign tax credit. You can view the list here if needed.
https://www.irs.gov/individuals/international-taxpayers/foreign-taxes-that-qualify-for-the-foreign-t...
If you see the credit flowing on your return properly, we know the credit is there for you. However, if Turbo tax online also shows you did not qualify for a credit and you are not sure what the software is referring to, I suggest to use the "live help" to take a look at the info. They would be able to explain what's happening as they can get a look at info within the return with you.
