Sure, here goes:
I'm using TurboTax Premier 2022 on Windows 10. Windows is up to date. I'm using Kaspersky Antivirus and Malwarebytes. I'm using Chrome and it's up to date.
I have income in two states. I get one state free with my purchase of TurboTax. I purchased my second state back in March. My return was created on a different computer that no longer works. Both the dead PC and the one I'm currently using have the same TurboTax license key (I get up to 5 computers with the version I purchased).
I'm trying to open the (unfiled) return that I created back in March.
When I try to open my saved return. TurboTax says "Your federal return is now on this computer. Let's get your [state] forms next." This is followed by Error 190.
I was able to download state #1 without incident. However, when I try to download state #2 (the one I purchased back in March) TurboTax prompts me to purchase it again. If I cancel out of the purchase menu,TurboTax takes me back to the startup screen and does not open my return. This behavior is the same regardless of whether I sign in to TurboTax.
The behavior suggests that I won't be able to view my return without purchasing state #2, which is an issue because I already purchased state #2 and I don't want to purchase it again.
I genuinely would be grateful for any help.
