When a customer has a "problem" like the state tax folder will not download or open or do not have message on "community": ca;; [phone number removed], get turbo agent to give you a code # that they will send you, THEY CAN SEE YOUR SCREEN. This saves HOURS !!!! The agent has a red arrow on your screen that tells YOU where to click!!! go to "help"(last word on topline), scroll down to "screen share code". give the agent you are talking to!
whala!!!!
