Did you call Turbotax or the IRS? Turbotax would know nothing about a mailed return. have you tried registering with ID.me to see if the IRS has a transcript of your 2019 return. At this point only the IRS can answer questions about your return you can call them
1. Call 1-800-829-1040 between the hours of 7:00 AM – 7:00 PM local time.
2. Press “1” for English or “2” for Spanish.
3. Press “2” for “answers about your personal income taxes.”
4. Press “1” for “questions about a form you have already submitted or a payment or to order a tax transcript.”
5. Press “3” for “all other questions about your tax history or payment.”
6. Press “2” for “all other questions about your tax history or payment.”
7. Do not input your Social Security Number when the recording tells you to.
8. Press “2” for “personal- or individual-tax related question.”
9. Press “3” for “all other inquiries.”
10. Wait to be connected to someone at the IRS.
have a copy of a prior return and your copy of 2019 handy because they will want to verify that it's really you.
