I had been working on my 2022 taxes using turbotax premier. My computer died. When I try to download the same license to my new computer, I get a message that says the "license has already been downloaded to an account." My original download was by CD; new computer does not have CD drive. I was unable to copy the CD to a thumb drive using another computer. The CD package gives no warning that the CD license number can only be downloaded by CD.
TurboTax expert, please reset whatever needs to be reset or reissue me a license number that can be downloaded to my new computer. I can give my expert my original license number. How can I contact such an expert?
Please help me! Ph: [phone number removed]
