I've been using Turbotax (online version) for 10+ years. When preparing my 2023 tax online, it did not carry over information from my previous tax returns (2021 & before). I have to type in *ALL* the information such as:
* my last name, SSN,
* spouse's last name, SSN,
* dependent's info (all info)
* bank accounts, etc.
* more...
It treats me like it's the first time I am using Turbotax. I did use the same login ID as I used before, as I can see all my previous 10+ years tax return in my account, and I am using the same product "Turbotax Premium".
This is a BIG hassle as I have to dig out all my previous tax returns to find the correct information.
Any clue how to fix this issue?
