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It's was the intuit turbo card. I contacted greendot and they knew nothing about it. I am only here through the app in which I am having the problem. 

Everytime I speak to someone about retrieving the funds from the account, they tell me I must contact the originator of the funds. The said originator is not able to request the funds due to the remaining funds only being partial the amount deposited.  That being said what are the next steps if the call centers solution is not possible but they insist its the only option