I've used this card as a tax refund and my payroll directed deposited there for many years. I mistakenly decided to call and tell them I did not recognize a charge (when in fact i just made a mistake). Immediately recalled them and explained what had happened and not to mark it as identity theft. He went ahead and did so anyways, therefore locking my account. To make matters worse I can't get ahold of a normal person that can seem to help me without giving me a scripted answer. To top it all off they want me to have the originator of the funds to request my money back although half of it had been spent for bills and what not. They wrote and the amount to request the funds and was told that they cannot request partial amounts.... it's been a year and they still can't help me and the originator of the funds is not willing to use more time and resources to help get my money back. I need help and am not made of money, what do I do now?
